Melbourne Flower Delivery
**During Stage 4 COVID-19 restrictions, regular delivery service is only available between 1pm - 6pm. If you require a morning delivery please call Kellee to arrange.**
Same day flower delivery is our specialty
- Creating beautiful floral arrangements is only half the task, getting them promptly to the recipient requires extra care and expertise.
- Our couriers are experienced flower handlers and understand how to be gentle with all types of flower arrangements.
- Our couriers are also highly experienced with locating all sorts of dwellings (i.e. highly secured apartments, townhouses and units).
- Delivering flowers to these residence make it challenging when no one is home and there is no safe place to leave the flowers.
- This being the case, when we are to deliver to these addresses, we prefer to call the recipients and arrange for an appropriate delivery time so that the delivery is successful on the first attempt.
- When we call, we do not disclose any other information other than the need for someone to be home in order to collect a perishable delivery.
- Fresh flower delivery, unlike packages in boxes, is delicate. The packaging and presentation will not look fresh if it has being handled too often.
| ORDER RECEIVED
|before C.O.B. on the day prior to delivery
inner city or middle suburbs
|before 12pm on the day of delivery
inner city area
middle or outer area
After 12pm on same day of delivery
1pm-6pm on next business day
our local delivery area
all other areas
- In some circumstances we are able to organise a priority courier for deliveries with specific time constraints ( e.g. between 3:30 - 4:30 PM or before 9:00 AM )
- Please call us directly if you require a priority courier ( this service usually costs an additional $20 - $40 )
Reasons Why Flowers Do Not Get Delivered
- We are closed on the delivery day requested.
- The flowers can not be left at the address due to locked gates and nobody being home. A re-delivery fee of A$15 applies.
- The weather is too extreme; in these conditions flowers will not be left out side for long periods of time if no one is home. A re-delivery fee of A$15 applies.
- Payment details are incorrect; we will contact you ASAP to clarify the details before the delivery can be made.
- The delivery address provided is incorrect; this can be due to the recipient’s having relocated. A re-delivery fee of A$15 applies.
- The recipients have been discharged from a hospital or hotel before the flowers were taken to the recipients. A re-delivery fee of $15 applies.
Get In Early
- Generally it is a good idea to order in advance to make sure you get the type of arrangement you prefer.
- This will give us time to interact with you if we need to.
- When you order a particular arrangement, we endeavour to make the arrangement as it appears in the product image shown.
- There will be times when a certain flower type, colour or sundry product will not be available. In these circumstances, we will substitute the required flower or product as best we can.
Tell Us What You Don't Want
- Everybody is unique with their own particular preferences.
- If their is something you or the recipient dislike, please let us know.
- This will help if we need to substitute flowers or colours.
- We will only design flower arrangements of the highest standard.
- If we HAVE NOT made your arrangement when you decide to cancel your order, there will be an administration fee of $10.00 to cover the expense of administration. If we have purchased flowers specifically for your order, we will deduct the cost of those flowers from your refund.
- If we HAVE made your arrangement when you decide to cancel your order, a refund will be at the discretion of the Manager.
Will my flower order be delivered on the same day in Melbourne?
Order your flowers by noon and we will arrange to have the flowers delivered to the shipping address on the same day typically between 2pm - 7pm.
If your order is urgent and you have a delivery time restriction, please contact us immediately to discuss the options available to accommodate your requirements. In most instances, we can arrange for a casual courier to express deliver flowers for you at an additional fee.
Will my flower delivery arrive in the morning?
Yes, we can arrange a morning delivery if you ordered 24 hours in advance. The morning delivery route usually takes place between 8am - 12pm.
If you have delivery time restrictions, please contact us immediately to arrange the appropriate delivery options for your requirements. We have express casual couriers who can deliver your flowers at an additional fee.
How will I know if my flower order has been delivered?
If you ordered flowers from our website, you will receive a text message or an email notification confirming delivery once the delivery has been completed.
If you made a phone order or if you made an order whilst visited our store, you can contact Kellee ( 0411 289 534
) and request an update.
Please contact Kellee anytime if you have any concerns.